User Experience User Experience (UX) is how a person feels when interfacing with a system. The system could be a website, a web application or desktop software and, in modern contexts, is generally denoted by some form of human computer interaction. Don Norman on User Experience Design (Father of user experience) I invented the term user experience design because i thought human interface and usability were too narrow. I wanted to cover all aspects of the person’s experience with the system including industrial design, the interface, graphics, the physical interaction and the manual. User Experience theory according to experts : 1. User Experience design is the process used to determine what the experience will be like when a user interacts with your products - Laura Klein 2. User Experience is the art and science of generating positive emotions through products interactions - Tomer Sharon 3. User Experience design is a process fo
Why Customer Experience Consulting Services is important for company Customer experience (CX) referrers to an interaction between a company and a customer over the duration of their relationship and interaction of that customer with a company and its products. Understanding the customer experience is an integral part of customer relationship management, this experience reflects on how the customers feel about the company, products or services provided. Customer experience is all about making the customer feel special and making sure that they are at the forefront of your mind when evaluating process. Methods of getting customer feedback : Website contact forms Online chatting forms E-mails Telephone Social media Mobile surveys Behavioral insight survey Market survey Suggestion box Live chat Importance of customer experience : Improves customer retention Creates brand loyalty Reduces customer chrun Creates a competitive advantages I